PandaPay

At Panda Pay, the customer is always front and center. That’s why we’re focused on providing them with sound advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with people who will help you build an exciting, solid career at Panda Pay.

 When you join us you'll be part of a workforce where flexibility means being there for our customers by thinking differently about how we all work.

Retention Specialist

 The Retention Specialist is one of the most important roles at Panda Pay. In this role, you are the ambassador of our brand in your one-on-one interactions with our customers.

As a Retention Specialist, you will:

• Serve and delight each customer during every interaction and navigate their requests for account maintenance, billing inquiries and troubleshooting in an efficient and professional manner
  
• Understand our customers’ needs through quality conversations and identify opportunities to promote the right financial products and services to meet their needs
  
• Handle escalated customer service requests and engage with customers and providers to obtain final resolution.
  
• Engage in meaningful conversations with merchants to maximize retention by adopting PandaPay’s values and mission.
  
• Refer customers to office team members and partners who can have quality needs-based conversations to explore current and future customers’ needs and goals.
  
• Actively participate in regular coaching sessions and team meetings
  

Joining the Panda Pay Team has many perks, including:

• Access to a variety of formal and informal training sessions including
  
• on-the-job training
  
• online learning
  
• virtual classrooms
  
• in-class-room learning
  
• The opportunity to grow with our company and help one another to reach our full potential
  
• Opportunities to participate and volunteer in the community
  
• A flexible work schedule to meet your work/life commitments
  

We’re here to help our customers, our community, and our colleagues. As a member of our office team, we’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

Panda Pay is committed to an inclusive, equitable, and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

What you need to succeed:

• A positive, enthusiastic attitude, with strong people skills
  
• Proven customer service experience and passion for helping others and sales delivery
  
• Extensive experience in the payment processing industry
  
• Sales & service-oriented with a demonstrated ability to proactively listen, identify sales opportunities, and solve problems
  
• Effective relationship management skills
  
• Effective communicator, both verbal and written. Bilingual in English and French is a must
  
• The ability to multi-task, with above-average computer skills and digital awareness
  
• Flexibility to work a variety of shift lengths from 3 hours to 8 hours/day 
  
  
  
  

Benefits

Looking for Top Performers $75k to $400k+

READ CAREFULLY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity.

We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

Requirements

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your caree
  

Looking for Top Performers $75k to $400k+

READ CAREFULLY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity.

We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

-----------

Requirements

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

READ CAREFULLY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity.

We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

Requirements

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

READ CAREFULLY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity.

We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

Requirements

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

READ CAREFULLY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity.

We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

Requirements

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

READ CAREFULLY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity.

We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

Requirements

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

READ CAREFULY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity. We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

-----------

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

READ CAREFULY; Don't even apply unless you are an overachiever and can prove it.

We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Passive Income on the LIFETIME of accounts acquired.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity. We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

Interested? Apply at: www.pandapay.ca

-----------

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do.

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

Don't even apply unless you are an overachiever and can prove it. We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Revolutionizing compensation structure + very rare passive income opportunity.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity. We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

-----------

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do!

Requirements

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

Don't even apply unless you are an overachiever and can prove it. We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Revolutionizing compensation structure + very rare passive income opportunity.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity. We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

-----------

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do!

Requirements

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Looking for Top Performers $75k to $400k+

Don't even apply unless you are an overachiever and can prove it. We are seeking a few superstar sales people to help us achieve our aggressive growth targets. We invest in people and pay generously, earn $75K if you are average, earn $400K+if you are elite, we do NOT cap earnings.

Revolutionizing compensation structure + very rare passive income opportunity.

PandaPay is a cutting-edge payment technology platform that has been enhancing thousands of businesses by providing them with over $50M in savings combined with a world-class service and support. We empower our people to take action and our sales reps enjoy a high level of autonomy and flexibility.

We are one of the fastest-growing companies in Canada.

For the first time in 5 years, we publicly open our doors to newcomers in our sales department.

We are looking for candidates who value integrity above anything, we strive for Quality, not Quantity. We don't hire resumes, experience or backgrounds, we hire top producers.

Build an empire within our fine progressive company with the assistance of our experienced team of professionals and industry veterans that are entirely dedicated to your exponential success. 

You will be trained and supported by World-Class Leaders and Entrepreneurs on a daily basis.

Young or older , if you have the stuff we'll know it. 

-----------

What We Are Looking For

• A burning desire to succeed
  
• Especially client-oriented
  
• Self-motivated
  
• A "just do it" attitude
  

You are someone who develops meaningful relationships with customers and communicates with passion & persuasiveness. You believe you can be the best at almost everything you do!

Requirements

Requirements

• Ability to self-source your opportunities through a combination of cold calling and networking.
  
• Excellent verbal, written, interpersonal, relationship building, and presentation skills.
  
• Skillful in problem-solving and decision-making
  
• Ability to multitask and change direction in a dynamic payment processing environment
  
• Proficient with computers and programs including Microsoft and G Suite tools
  
• Experience in merchant services or payment processing is beneficial, but not essential
  
• Ability to attend team meetings
  
• Strong work ethic with a drive to succeed
  

Benefits

Benefits

• Industry-leading organization
  
• Limitless Income Opportunity
  
• Passive Income
  
• Control over your career
  

Location: Our Montreal Headquarters

Job Type: Permanent Full-Time

At PandaPay we pride ourselves in putting our employees first. In this role, you’ll get to work with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard, and you will partner with and collaborate with a team who will help you achieve and recognize your full potential.

With the PandaPay customer front and center in all our activities, we are focused on providing them with sound advice through meaningful conversations. Join a team where flexibility means being there for our customers by thinking differently about how we all work.

The Retention and Escalation Specialist is one of the most important roles at Panda Pay. In this role, you are the ambassador of our brand in all your interactions with our customers.

As a Retention and Escalation Specialist, you will:

Maximize customer retention by demonstrating value in all our products and services and by adopting PandaPay’s values and mission

Perform proactive analysis to identify at risk customers

Implement collection of feedback from clients, partners and all other stakeholders for continuous improvement

Identify solutions to feedback and trends that can lead to an increase in retention

Handle escalated customer service requests and engage with customers and business partners to obtain final resolution.

Lead the resolution of complex issues while keeping our customers updated every step of the way on the timing and details of potential solutions

Contribute to the documentation of identified solutions

Collaborate with internal and external stakeholders to provide our customers with the industry’s best customer service

Actively participate in regular coaching sessions and team meetings

Requirements

What you need to succeed:

A positive, enthusiastic attitude, with strong people skills

Proven customer service experience and passion for helping others

Experience in the payment processing industry

Sales & service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems

Effective relationship management skills

Effective communicator, both verbal and written. Bilingual in English and French is a must

Benefits

Joining the PandaPay team has many perks, including:

Access to a variety of formal and informal training including on-the-job training, online learning, virtual classroom and in-classroom learning

The opportunity to grow with our company and help one another reach our full potential

Opportunities to participate and volunteer in the community

A flexible work schedule to meet your work/life commitments

We’re here to help our customers, our community and our colleagues. As a member of our office team, we’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website, please apply and we will be getting in contact with you. 

Panda Pay is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Location: Our Montreal Headquarters

Job Type: Permanent Full-Time

PandaPay is a leader in electronic transaction management and payment technology and our organization is constantly growing.

At PandaPay we pride ourselves in putting our employees first. In this role, you’ll get to work with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard, and you will partner with and collaborate with a team who will help you achieve and recognize your full potential.

With the PandaPay customer front and center in all our activities, we are focused on providing them with sound advice through meaningful conversations. Join a team where flexibility means being there for our customers by thinking differently about how we all work.

The Client Care Specialist is one of the most important roles at Panda Pay. In this role, you are the ambassador of our brand in all your interactions with our customers.

As a Client Care Specialist, you will

Respond to incoming calls and tickets from our Canadian and US customers

Ensure timely and effective resolution of customer requests

Assist Sales team with customer applications, resolving any issues to expedite approval and service activation

Identify upgrade opportunities and guide customer through their options

Lead the resolution of complex issues while keeping our customers updated every step of the day on the timing and details of potential solutions

Collaborate with internal and external stakeholders to provide our customers with the industry’s best customer service

Identify solutions to repeat issues

Contribute to the documentation of identified solutions

Requirements

What you need to succeed:

A positive, enthusiastic attitude, with strong people skills

Proven customer service experience and passion for helping others

Experience in the payment processing industry

Sales & service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems

Effective relationship management skills

Effective communicator, both verbal and written. Bilingual in English and French is a must

Ability to multi-task

Benefits

Joining the PandaPay team has many perks, including:

Access to a variety of formal and informal training including on-the-job training, online learning, virtual classroom and in-classroom learning

The opportunity to grow with our company and help one another reach our full potential

Opportunities to participate and volunteer in the community

A flexible work schedule to meet your work/life commitments

We’re here to help our customers, our community and our colleagues. As a member of our office team, we’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website, please apply and we will be getting in contact with you. 

Panda Pay is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.